This Acceptable Use Policy (this "Policy") governs the usage of CYBRIDGE products and services (the "Services"). This Policy is incorporated by reference into each contract CYBRIDGE enters into with a customer (each, a "Customer") for the use of such Services. CYBRIDGE may modify this Policy at any time without notice. In addition, this Policy is incorporated by reference into the Terms and Conditions applicable to the CYBRIDGE Web site so that no person who utilizes the CYBRIDGE Web site (regardless of whether that person is a Customer) may take any action utilizing CYBRIDGE Web site that Customer would be prohibited to take utilizing the Services.
This AUP is intended to help protect our Customers and the Internet community from the inappropriate use of the Internet. Customers' use of CYBRIDGE service constitutes acceptance of this AUP. CYBRIDGE reserves the right to revise and update this AUP from time to time. The Customer is responsible for keeping itself informed of the current AUP in effect, including any revisions or updates, and for abiding by the terms of this AUP.
1. CYBRIDGE services may only be used for lawful purposes, and Customer shall bear the burden of establishing that such use complies with all applicable laws. The Customer is responsible for all use of the account, with or without the knowledge or consent of the Customer.
2. CYBRIDGE reserves the right, at its sole discretion, with or without notice, to remove or refuse to post material that violates this AUP or to suspend or terminate service provided to any Customer if the Customer or any end-user using Customer services or facilities, directly or indirectly:
a. Violates the rules, regulations, and policies applicable to any network, server, computer database, website or newsgroup that Customer or end-user accesses;
b. Sends, or facilitates the sending of, unsolicited bulk mail messages ("email spam") to any person or system in a way that could be expected to adversely impact CYBRIDGE network or facilities; or sends mail-bombs (masses of e-mail or other data) to any person or system, propagates or replies to mail-bombs, or uses a CYBRIDGE website address or hosted web account to collect responses from unsolicited commercial e-mail;
c. Uses services in a manner that is intended to abuse or to violate the property rights of others, including, without limitation, activities that result in the distribution of viruses, worms, time bombs, Trojan horses, cancelbots, or other destructive activities;
d. Uses the services in a manner that infringes on the intellectual property rights of any third party or any rights of publicity or privacy;
e. Violates any law, statute, ordinance, or regulation (including without limitation the laws and regulations governing criminal activity, export control, unfair competition, anti-discrimination or false advertising);
f. Publishes or communicates material that is obscene, defamatory, trade libelous, unlawfully threatening or unlawfully harassing;
g. Uses services to attempt to break security, or in fact, breaks security of any computer network, or to access an account without authorization;
h. Forges removes or modifies identifying network header information ("spoofing"), or employs any other methods in connection with the transmission of e-mail used to disguise or mislead any user name or the source or quantity of transmissions; except when using deliberately misleading headers in newsgroups to avoid Spam e-mail address collectors.
i. Relays e-mail through any third-party systems without authority;
j. Uses services to conduct any other activities which CYBRIDGE determines are injurious to its Customers, operations, or reputation
k. Provides false information on a CYBRIDGE service application, contract or online application, including, but not limited to, fraudulent credit card information;
l. Attempts to or resells CYBRIDGE service without CYBRIDGE authorization;
m. Uses bandwidth or disk space in excess of limits permitted in account descriptions.
3. Customer must immediately notify CYBRIDGE of any unauthorized use of an account, and/or any breach, or attempted breach, of security known to Customer. The customer is responsible for ensuring that its network is configured in a secure manner. Customers may not, through action or inaction, allow others to use their network for illegal or inappropriate activities. CYBRIDGE takes no responsibility for the security of the communications transmitted over CYBRIDGE facilities.
4. CYBRIDGE does not, and does not hereby assume any responsibility to, review or edit materials which Customers or its end-users publish or post on CYBRIDGE facilities or the Internet, and is not responsible for such content, posting or activity. CYBRIDGE is not responsible for the content of any other websites linked to or CYBRIDGE Customers' services.
5. CYBRIDGE co-operates fully with Indian enforcement officials. CYBRIDGE respects Customer privacy rights and will not intentionally disclose Customers' online communications or activities except to comply with court orders, subpoenas, statutes, regulations, or governmental requests; in order to protect CYBRIDGE or its Customers from harm; or where necessary for the operation of the system. CYBRIDGE may occasionally and randomly monitor online communications only for mechanical or quality control checks.
6. CYBRIDGE may, in its sole discretion, remove or disable Customer materials or terminate services to Customer with or without notice to Customer, if Customer's materials, postings or links allegedly infringe trademark, copyright or other intellectual property rights of third parties. CYBRIDGE is not responsible for determining if the allegations of infringement are valid. In addition , CYBRIDGE may terminate services to Customer, if Customer violates this provision.
7. Customers who are Internet Service Providers must follow the policies outlined above or stricter ones with regard to their end-user's use of Services.
8. All email services provided are POP3 email services. Customers are requested to download all their emails using any email client. CYBRIDGE will be entitled to host the emails and make them available using its Web Interface until they are hosted, however, we can not guarantee the loss of any contents or emails due to changes in server hardware, software, upgradations or change in services. The Data Backup facility available is limited only to website contents and does not include Email or Database backup and CYBRIDGE does not warranty or guarantee restoration or compensation of any kind in case of loss of emails/database.
9. CYBRIDGE, in its sole discretion, will determine on a case-by-case basis what action will be taken in response to a violation of this AUP. CYBRIDGE reserves the right to investigate suspected or alleged violations of this AUP, including gathering information from Customer, its end-user the complaining party, and examining of material on CYBRIDGE servers. Nothing contained in this policy shall be construed to limit CYBRIDGE actions or remedies in any manner. CYBRIDGE reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the CYBRIDGE service and levying cancellation charges to cover CYBRIDGE costs in the event of termination for the causes outlined above. CYBRIDGE reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.
10. CYBRIDGE shall not be liable for any damages of any nature suffered by any Customer or any third party resulting in whole or in part from CYBRIDGE's exercise of its rights under these policies. By using CYBRIDGE services, Customer agrees to waive and hold harmless CYBRIDGE from any claims relating to any action taken by CYBRIDGE including conducting an investigation, issuing a warning, refusing to post material, removing material, or suspending or terminating services, or other appropriate action. This waiver applies to all violations described in this AUP.
11. Violations of this policy shall be reported by e-mail at abuse@cybridge.in OR by phone to the CYBRIDGE Network Operations Center at +91 (20) 25434106.
12. CYBRIDGE reserves the right to amend, alter, or modify this AUP at any time in its sole and absolute discretion. Any amendment or modification is effective when posted and any use of the CYBRIDGE services after the posting of a modification or amendment will be considered acceptance of those modifications.
13. CYBRIDGE / VIRTUAL 24X7 Email Send Rate Limit & Restrictions:
To uphold the quality and reputation of CYBRIDGE / VIRTUAL 24X7 Email Service, your use of email service is subject to the following Send Rate Limit & Restrictions. If you are found to be in violation of our policies at any time, as determined by CYBRIDGE / VIRTUAL 24X7 in its sole discretion, we may warn you or suspend or terminate your account. Email send limit for shared web hosting / Business Mailing Solution / Virtual Private Servers / Cloud Server :
No more than 500 emails (recipients) per day.
No more than 100 emails (recipients) per hour.
14. 18 % Service Tax applicable separately on services as per GOVT. rule. if any.
15. Support and Services -
We make sure that you enjoy smooth, uninterrupted services, however in case of any technical issues or if you need some information, our 24/7 helpdesk by support ticket system is always ready to assist you. In case of telephonic support only available in Office time (http://virtual24x7.com/html/support.html).
16. Ticket Response time -
Response time to ticket or e-mail - 1-2 Hours. Resolution time - 6 Hours to 24 Hours, depending on the complexity of the issue. If a 3rd party vendor help is required, then the resolution will take a little longer. Any new license setup requires 24 hours.
17. Expiration and deletion of domain registrations
Watch for Domain Name Expiration notices
If you don’t turn on auto-renew before your domains expire, watch for emails to show you how to renew your registration.
Check your registered email id for renewal instructions
Post-expiration renewal - If you don't renew your registration before it expires:
From days 1 to 30* after expiration:
- Renewal grace period: Your domain name will be placed on hold, meaning that viewers will no longer be able to get to your website.
- Within 1 day after your registration expires, we'll send an additional expiration notice via email to the registered name holder (registrant). This email will include instructions for renewing your registration including the renewal grace period charges.
From days 31 to 60* after expiration:
- Restoration grace period: Your domain name will be prepared for deletion. What this means is that we'll contact the manager of the registry (the top-level domain) where your domain is located. Then the registry will disable DNS resolution to your domain.
- From day 31 to day 60, you may still be able to restore your domain name, but there will be an additional fee to restore it. The restoration fee is set by the registry. Each top-level domain (TLD'S) or domain ending will have its own fee.
61 days* after expiration:
- If you still haven’t contacted us, your domain will soon be deleted, and then available for others to buy.
*Tip: Some domain endings have different times for renewal and restoration.
What does this all mean?
- You'll have 30 days (for most domains*) after your registration expires to renew your domain along with grace period charges.
- After 30 days*, it'll still be possible to renew, but you'll have to pay an additional fee. The amount of the restoration fee is determined by the registry and varies for each domain ending.
- After 60 days*, there's no longer any way to renew. In that case, you'll lose your domain.
17. Cancellation policy -
The account can be canceled at any time by giving us a Twenty-day (20-day) advance notice by mail before the next Invoice due date.
